Agil, M. “Peran E-Satisfaction Dalam Memediasi Pengaruh E-Service Quality Terhadap E-Loyalty Pada Pengguna Layanan Streaming Film Online Netflix”. Journal of Management Science Innovation and Defense 1, no. 01 (August 27, 2024): 40 - 51. Accessed September 16, 2026. https://journal.unjani.ac.id/index.php/jmsiad/article/view/497.