Quality Control of Customer Technical Data on Telkom Indonesia (Regional III)

Abstract

The purpose of this research is to find out how QC customer data on the valins program at Telkom Indonesia (Regional III) and find out the impact of the QC. Telkom Indonesia has several internet services, one of which is cable internet. Telkom Indonesia has many ODPs spread across every city, with so many ODPs the technicians often experience problems if there are new customers who want to install internet services. To deal with this problem, Telkom Indonesia created the valins program. The Valins program aims to make it easier for technicians to validate data on the system and field data. In the research on quality control analysis of customer technical data in Telkom Indonesia's valins program, the author uses a qualitative descriptive research method based on the Deming cycle or PDCA (Plan-Do-Check-Action). From the results of the research conducted, Telkom Indonesia Regional III has implemented data quality control in the valins program with the PDCA method. However, quality control is not optimal because obstacles occur in the "Do" factor, this is evidenced by the large amount of invalid data that can hamper Telkom Indonesia's operations.